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Your Time, Your Way

Smart Appointment Scheduling

Maximize Client Satisfaction with our Professional Appointment Setting and Management Service.

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Seamless Appointment Management

Why Choose Koala for Appointment Managing?
Free Up Your Time

Instead of spending hours managing schedules, handling bookings, and coordinating appointments; Outsource with us to free up your valuable time for yourself and your staff. 

More Confirmed Bookings

You can improve your confirmed bookings by up to 50% by working with an appointment-scheduling partner.

Reduce Costs & Improve ROI

With outsourcing, you can avoid the overhead costs associated with in-house hiring.

Reduced No-Shows & Cancellations

Proactively engage your clients with reminders of appointments, reducing revenue losses due to missed bookings.

Scalability and Flexibility

As your business grows, the demand for appointments may increase. Outsourcing allows for easy scalability, as we can easily add more resources to meet your evolving needs.

Whether it’s handling sudden spikes in bookings or seasonal variations, Koala provides the flexibility to adapt swiftly.

  • Fully Managed Service
  • Increased Bookings
  • Reduced Cancellations
  • Easily Scalable
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How Does Koala Help Our Clients?

Reduce the stress of managing your appointments in-house

Inbound Appointment Managing

We can handle your inbound channels ensuring all new bookings are handled and managed correctly. 

Outbound Apppoitment Setting

We proactively reach out to new prospects and current clients to ensure your calendar is always full.

Confirm Bookings & Meetings

Follow up with scheduled bookings to remind them and reduce no-shows.

Calendar Management

Keep track of all of your appointments and ensure your calendar is always updated with new bookings and rescheduled appointments.

Improve Customer Satisfaction

Using professional helpdesk software we can ensure that customer satisfaction is tracked and improved. 

Quality Assurance

Our Quality Assurance team ensures that all your appointments and interactions are held to the highest standards.

Inbound Service

Fully Managed Appointment Scheduling
$ 5-12 p/hour
  • All Inbound Bookings
  • Full Calander Management
  • Daily Reminder Calls
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Outbound Appointment Setting

Outbound Appointment Setting Services
$ 10-20 Per Set Appointment
  • Outbound Dialling
  • Set Appointments (Demos, Discovery Calls etc..)
  • Pay-Per-Set-Appointment
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Getting Started in 3 Steps
Sign-up and Tell Us Your Requirements

Simply get in touch and tell us about your business and what you need. 

Meet Your New Team

We’ll set you up with a team to match your needs and learn your processes.

Let's Get to Work

We’ve learned about your business and are ready to start work on your account.

Still thinking about it? Let's see what else you get...
Full Availability

We are available to meet your needs, whether that’s during business hours or 24/7.

Budget-Friendly Pricing

With our pricing plans we aim to offer your high quality service at cost effective prices. 

Client Manager

Not only do you get access to a team of professionals, we also provide you with a dedicated Client Manager to ensure smooth onboarding and service. 

Data Security and Compliance

We ensure that sensitive client information is fully protected, and all regulations and compliance standards are adhered to. 

Reporting and Analytics

You get access to all of your appointment data to gain insights into common patterns & trends so that you can make data-driven decisions for improvement.

Full Availability

No, we didn’t make a mistake. We said it twice because we know how important it is to be available to your customers. 

Got a Question? We have the answer

Appointment Management Outsourcing is the act of working with a partner and allowing them to manage all of your appointments, rather than hiring in-house staff.

Outsourcing appointment management can benefit your business by saving valuable time, streamlining the booking process, and providing a higher level of customer satisfaction. With experts handling appointment coordination and efficient scheduling, you can focus on core business activities and ensure a smoother experience for your clients.

Outsourcing does not compromise the quality of your service. In fact, it can enhance service quality by leveraging specialized expertise, efficient scheduling, and personalized customer support, leading to higher customer satisfaction and smoother operations.

Outsourcing is often more cost-effective than in-house hiring. By outsourcing, you avoid expenses related to employee benefits, training, and infrastructure. Additionally, outsourcing providers offer flexible pricing models, allowing you to pay for services based on your actual needs, making it a budget-friendly option for businesses of all sizes.

The handling of sensitive information should be a top priority for any  provider. Reputable companies (like Koala) implement robust security measures, such as data encryption, access controls, and regular audits, to safeguard client data from unauthorized access or breaches. 
We implement a appointment reminder process through various channels like phone, email or SMS to ensure clients are well-informed about their upcoming appointments and confirm them beforehand.
Of course! We understand that every business is unique, and we will work closely with you to tailor our services to align with your scheduling preferences, branding, and customer requirements. Our goal is to provide a seamless and personalized experience that perfectly fits your business model.
To connect with your booking system, we employ various integration methods based on your system’s capabilities. Or more simply, you can create a separate user account that only we can access.
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