Save on customer service outsourcing Costs
In House Team
Potential Costs of
just 4 Customer Service Reps
Koala Dedicated Agent
Pay Per Use / Shared Agent
$0.60 - $0.69
Per Minute (depending on usage)
Shared use of agents
Feel free to contact us if you need to know more
With over 30 years experience in the call center industry & using our expert knowledge, our goal is to provide your business with excellent support at cost efficient prices.
Our agents are based in the Philippines. Why? The education system in the Philippines places a strong emphasis on English-language education meaning our agents can communicate to the highest level. This is why most Customer Care Outsourcing Companies are based there
Primarily English but we can provide other languages where needed, just request a quote detailing what languages you may require.
Simply put; Outsourcing is a business practice in which a business (You) contracts hires customer care outsourcing companies (Koala) to perform an essential business task (Customer Service). You can read more about outsourcing here: What is Business Process Outsourcing?
Yes we provide fully customizable reporting and KPI’s tailored to your needs. You can access these reports anytime through your dedicated client portal
See what our clients have to say
Not Only To Answer Our Customers, But Also To Manage Our Logistics
Highly Professional And Provides Superior Service To The Client
Koala Customer Care are True Leaders In The Space
Start Outsourcing Today
Here at Koala, we are firm believers in Quality over Quantity and spending the necessary time it takes to form a partnership with our clients. That’s why we limit the amount of new clients we onboard each month so that we can focus on providing outstanding service to each and every one of our clients.
Request a quote below and we’d be happy to discuss your options.
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