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Save on customer service outsourcing Costs

Dedicated Agent


USD per hour
Dedicated Agents For Your Business

Pay Per Use

$0.60 - $0.69

USD Per Minute
Shared Use Of Agents


$550 - $2500

USD Per Month
Choose a package to suit your needs

Feel free to contact us if you need to know more

With over 30 years experience in the call center industry & using our expert knowledge, our goal is to provide your business with excellent support at cost efficient prices.

Our agents are based in the Philippines. Why? The education system in the Philippines places a strong emphasis on English-language education meaning our agents can communicate to the highest level. This is why most Customer Care Outsourcing Companies are based there

Primarily English but we can provide other languages where needed, just request a quote detailing what languages you may require.

Simply put; Outsourcing is a business practice in which a business (You) contracts hires customer care outsourcing companies (Koala) to perform an essential business task (Customer Service). You can read more about outsourcing here: What is Business Process Outsourcing?

Yes we provide fully customizable reporting and KPI’s tailored to your needs. You can access these reports anytime through your dedicated client portal

See what our clients have to say

Not Only To Answer Our Customers, But Also To Manage Our Logistics

My experience with Koala has been nothing but great, I 100% recommend them.The communication is always fast, and they are available to solve our problems pretty much every time we need them.

Highly Professional And Provides Superior Service To The Client

Excellent experience. Their team is highly professional and provides superior service to the client. I will continue to work with them as long as possible. Would recommend it to anyone that is growing with their online business. Thank you!

Koala Customer Care are True Leaders In The Space

Koala has been monumental in keeping our campaigns healthy and complaints low. They are true leaders in the space and know exactly what that are doing.

Start Outsourcing Today

Here at Koala, we are firm believers in Quality over Quantity and spending the necessary time it takes to form a partnership with our clients. That’s why we limit the amount of new clients we onboard each month so that we can focus on providing outstanding service to each and every one of our clients.

Request a quote below and we’d be happy to discuss your options.

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