World-Class Customer Care Outsourcing Services

Wherever your customers are we can support them with our high-quality customer services, while you only pay for what you use

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Telephone Answering Service

Our team of well-trained customer service agents deliver outstanding customer support when answering your phones. They are well-versed in order processing, product enquiries, knowledge management and more. We provide phone answering services to businesses of all sizes, in the US, Canada and Europe. You get top-notch customer service at a fraction of the cost.

Outbound Sales Support

Free your business from the challenges and hassles of contacting your prospects or valued customers. We have top-tier tools, experience, and the right skills to provide quality outbound customer service at competitive prices. We offer 24/7 staffing or regular working-hour shifts in your preferred time zone. Outsource your outbound customer service with us.

Live Chat Customer Service

Make Koala your Live Chat Customer Support Outsourcing partner! We can manage any Live Chat system from small businesses to large corporations. We strive to make your customers happy. We pride ourselves on our efficient handling, quick response times, and ability to provide personalized support.

Email Handling Support

No more email backlogs, we get more done, and you get more business and happy customers. Our email support team is adept at many email software such as Hubspot, Zoho Desk, LiveAgent, ZenDesk, and Gmail. We handle email support for a variety of industries, such as eCommerce, Travel, Health, Beauty and more.

Virtual Assistant & Reception Services

Our Virtual Receptionist Team can help your business answer phone calls quickly, efficiently, and with personalized care. Never miss another phone call when outsourcing with us. We pride ourselves on answering 80% of all calls within 20 seconds or less.

Outsource Data Entry Services

We handle data entries for products, list building, image data entry, form processing, customer orders, and any other data entry needs. We offer quality-focused and efficient data entry at competitive prices. With Koala, you gain peace of mind and 40-50% savings compared to hiring your own. We do data entries for small businesses, clinics, as well as enterprises.

My experience with Koala has been nothing but great, I 100% recommend them.The communication is always fast, and they are available to solve our problems pretty much every time we need them.

Excellent experience. Their team is highly professional and provides superior service to the client. I will continue to work with them as long as possible. Would recommend it to anyone that is growing with their online business. Thank you!

Koala has been monumental in keeping our campaigns healthy and complaints low. They are true leaders in the space and know exactly what that are doing.

Order Processing & Tracking

Delight your customers with our efficient inbound support for Order Processing and Tracking. We provide VIP support to all your customers. Our agents will be immersed in the features of your products and business so that your customers feel like they are communicating with an expert in the industry.

Online Appointment Scheduling

We can manage your appointments for you. Just like an on-site receptionist adding personalization and professionalism. Our job will be to offer your customers the ease of making appointments, cancelling, or rescheduling through phone, email, chat, or a scheduling app. We have worked with beauty salons, spas, real estate agents, retailers, and consultants. Give your customer’s the VIP experience. Get in touch with us at Koala for cost-effective booking management solutions.

Ecommerce Customer Support

Our expertise in Ecommerce Customer Support helps your business retain customers, increase sales and improve customer satisfaction. Our Ecommerce Specialists can help your customers in making a decision during the purchase and support them after the sale.

Social Media Customer Service

With Koala, your valued customers will no longer be left unattended when they reach out to you through Social Media Messaging or Comments. Our support specialists will draft the proper response and tone of voice. We can create a filtering system to identify public messages that need to be taken into private. We have years of experience in handling Social Media Customer Service.