World-class Customer Care Outsourcing Services
Outsourcing your Customer Service allows you to focus on other aspects of your business while we provide you with quality service & flexible solutions. Here are just some of the Customer Care Outsourcing Services we provide:



- Inbound Customer Support
We manage and handle of all of your inbound calls.
- Outbound Telemarketing
Using our top tier dialing system we can manage your outbound call needs.
- Live Chat Support
Our agents are experts at multitasking to handle your live chat interactions.
- Email Support
- Social Media Handling
- Data Entry
- Logistics Management
Our agents don’t only answer calls, they can handle your logistics too.
- Order Processing & Tracking
Order processing and package tracking is one of the most common scenarios of inbound support, our agents are well versed in this area.
- Tech Support
When it comes to tech support, our agents are highly capable of resolving any issue.
- Ai Services Provided
Cloud based technology and solutions are key to reducing cost across the board.
- Complaint Specialists
Our agents are specialized in resolving any and all complaints by working with your customers while following your procedures.
- Retention Experts
We ensure that all of our agents are well trained in retaining your business goals.
Additional Services & benefits
- Payroll
All of your services are paid for & included in your package, therefore there are no payroll headaches.
- Human Resources
Our HR department ensures that you don’t have to worry about staffing, training, compensation, policies, employment laws etc…
- Onboarding
Regularly hiring & onboarding new staff is not only financially costly, but it is also time costly. You don’t have to worry about that when you outsource.
- Coaching
As well as hiring new staff, you have to make sure that they are regularly coached to maintain your standards. We have a training dept that takes care of this for you.
- Quality Assurance
Our number 1 priority is providing high quality agents and our QA dept ensures that we are on top of this.
- Supervision
Supervising floor staff is essential in any call centers and your package includes one (or more) of our highly trained Team Leaders.
- Equipment
Purchasing all the necessary equipment that just one CSR needs can be very costly, this is one less thing to be concerned about when outsourcing.
- Software
On top of providing high quality equipment, we also only use the best high end software to match our CSR’s needs.
- Reporting
Staying on top of your KPI’s, targets and goals can be stressful. With us, you get regular reporting on all of your KPI’s/
- Unique Client Portal
Included with your service is access to your own client portal where you can easily access everything you need (reports, agent profiles, call recordings etc..)
- Dedicated Client Manager
Outsourcing may seem daunting and that’s why our Client Manager is in constant communication with you, to ensure your vision, mission and goals are being met.
- Flexible
Any and all of our services are fully customizable and flexible to meet your business needs.
If there are any other services you may require, just let us know and we’ll be happy to find a solution that works for you.
Experience, Knowledge and Outstanding Service at Cost Efficient Prices
With over 30 years experience in the call center industry & by using our expert knowledge, our goal is to provide your business with excellent Outsourced Customer Service at cost efficient prices. Just take a look at our prices or request a quote to discuss your situation further: