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Business Process Outsourcing (BPO) made easy

Business process outsourcing is a practice in which a business or company hires a third-party service provider to perform an essential business task on their behalf. These services can range from handling Inbound Calls, Web Chat, Emails, Outbound Sales Calls, Admin Tasks and more.

Benefits Of Choosing Koala

It can be hard to keep up with the demands of Customer Support, especially with limited time during the day. Outsourcing your Customer Support allows us to take that burden away and be available whenever you need.
In-house Customer Support can be expensive and it’s easy to overspend. Hiring too many agents can be costly, while not hiring enough can hurt your brand and sales. With Koala, you have the option to increase or decrease the number of agents monthly. Together we can find the optimal number of agents needed to grow your business.
If you experience sudden growth, your in-house CS Department may not be able to scale with it. This isn’t a problem if you Outsource, you can take advantage of our resources and built in structure we already have which allows us to scale with you.

Our goal is to provide you with complete transparency when it comes to the service we provide. This includes:
• Weekly/monthly/quarterly reports.
• Sound recordings of our agents
• Your own unique client portal to access the above

We provide you with the most competitive pricing without sacrificing any of the quality, which means you get the best services and solutions for the best price.

We are experienced in a diverse range of industries and work with many different clients and their products/services, meaning that when it comes to your business we will be ready to be all in with you.

Start Outsourcing Today

Here at Koala, we are firm believers in Quality over Quantity and spending the necessary time it takes to form a partnership with our clients. That’s why we limit the amount of new clients we onboard each month so that we can focus on providing outstanding service to each and every one of our clients.

Request a quote below and we’d be happy to discuss your options.

Experience, Knowledge and Outstanding Service at Cost Efficient Prices

With over 30 years experience in the call center industry & by using our expert knowledge, our goal is to provide your business with excellent support at cost efficient prices. Just take a look at our prices or request a quote to discuss your situation further: