We Are Koala Customer Care

At Koala Customer Care, we’re more than just a company. We’re a dedicated team of professionals driven by a passion for delivering exceptional customer experiences. With our roots in Canada, our operations span across the globe, from Vancouver to Manila and Dublin. Our global presence empowers us to provide round-the-clock support, no matter where you or your customers are located.

With over 30 years of industry expertise, we understand the importance of reliability, quality, and affordability. Our mission is simple: to offer the most reliable and high-quality services at cost-efficient prices. When you choose us, you’re choosing a partner who treats your business as if it were our own.

To achieve our mission, we’ve assembled a leadership team of exceptional individuals who lead by example every day. Complementing them is our hand-picked team of top agents, specially trained to handle your customers with the utmost care. We believe in going above and beyond, ensuring that your customers receive the attention and support they truly deserve.

We’re not just another customer service provider; we’re your ally in success. Our unwavering dedication to customer service fuels our commitment to delivering outstanding results for your business and your customers. We pride ourselves on adapting to diverse industries and working with a wide range of clients, each with unique products and services. This means that when it comes to your business, we’re ready to dive in headfirst, offering comprehensive support tailored to your specific needs.

At Koala Customer Care, we’re here to make a difference. Let us take care of your customer service needs, so you can focus on what matters most – growing your business and exceeding your customers’ expectations. Join hands with us, and together we’ll reach new heights of success.

Customer Care Outsourcing Agent with Headset

Our Core Values

Customer Centricity

We understand our client’s needs and always aim to exceed expectations.


While being accountable and taking ownership of our own roles, our Leadership Team also strives to have each other’s back and work together to provide the best possible service to our clients.

Adaptability and Innovation

We overcome any issues and situations by adapting, testing new ideas and constantly pushing ourselves to think outside the box to find a solution.


We always maintain a professional approach to ensure that your business is represented in the best light.


We aim to create positive outcomes for both our clients and their customers.

Deliver personalized, effortless customer service.

Grow your business exponentially by receiving fast, flexible and reliable Customer Support.