We Are Koala Customer Care

We are a performance-driven company based out of Canada with operations around the globe including Vancouver, Manila and Dublin. We have over 200 staff located globally.

Our mission is to offer the most reliable and high-quality services to our clients at cost-efficient prices. With over 30 years of experience in the industry, we know how important it is to provide excellent service and that’s why we treat your business like it’s our own.

With that mission in mind, we developed a leadership team of all-stars who lead by example every day and matched this with a team of top agents who are trained to handle your customers with the care they deserve.

Our passion for customer service drives us to ensure that we deliver the best results for your business and your customers.

We are experienced in a diverse range of industries and work with many different clients and their products/services, meaning that when it comes to your business, we will be ready to be all in with you.

Customer Care Outsourcing Agent with Headset

Core Values

Customer Centricity

We understand our client’s needs and always aim to exceed expectations.


While being accountable and taking ownership of our own roles, our Leadership Team also strives to have each other’s back and work together to provide the best possible service to our clients.

Adaptability and Innovation

We overcome any issues and situations by adapting, testing new ideas and constantly pushing ourselves to think outside the box to find a solution.


We always maintain a professional approach to ensure that your business is represented in the best light.


We aim to create positive outcomes for both our clients and their customers.

Deliver personalized, effortless customer service.

Grow your business exponentially by receiving fast, flexible and reliable Customer Support.