Mission
Our mission is to offer the most reliable services to our clients while providing the best contact center outsourcing solutions. We do this by being multifaceted in our expertise and we are always looking to provide the best outcome for our clients and their customers.
We are Koala Customer Care
Anthony Gannon
Chief Executive Officer
Phu Tran
Business Development
Reece Alexander
Chief Marketing Officer
Louis Gray
Makinde Adeyemi
Simon O Leary
Quality Assurance Manager
Alben Dacanay
Sr.Team Leader & Development
Gazelle Antasuda
Human Resources
Omie Tamayo
Recruitment
Ruth Antecristo
Joanna Jane Dionisio Villaluz
Mariel Zaide
Background
We are a performance driven company based out of Vancouver, Canada with operations in Manila, Philippines where we have 200+ agents. We thrive on delivering premium outsourcing solutions to our clients through inbound, outbound, admin & contact center services.
With over 30 years of call center experience, we know how important it is to provide excellent service and that’s why we treat your business like it’s our own!
With that mission in mind we developed our Leadership Team of All Stars who lead by example and ensure that everyone, from our CEO to our floor staff, stays accountable. From there we assembled a team of top agents & complement their skills with our expert training. The result is a group primed to deliver optimal service, create high quality interactions, and make sure that your customers are in the right hands.
Our passion for customer service drives us to make sure we deliver the best results for you. Our commitment to excellence begins at our call center, where every agent knows how to assess the needs of each caller, ask the right questions at the right times, when to make an offer, and how to close a deal, whether that is through Outbound Sales or Inbound Customer Support.
We are experienced in a diverse range of industries and work with many different clients and their products/services, meaning that when it comes to your business, we will be ready to be all in with you!
Core Values
- Customer Centricity
We understand our client’s needs and constantly aim to exceed expectations.
- A-Teamwork
While being accountable and taking ownership of our roles, our Leadership Team strives to have each other’s back and work together to provide our clients with the best possible service.
- Adaptability and Innovation
We overcome any issues and situations by adapting, testing new ideas and constantly pushing ourselves to think outside the box to find a solution.
- Professionalism
We always maintain a professional approach to ensure that your business is represented in the best light.
- Balance
We aim to create positive outcomes for both our clients and their customers.
Mission
Start Outsourcing Today
Here at Koala, we are firm believers in Quality over Quantity and spending the necessary time it takes to form a partnership with our clients. That’s why we limit the amount of new clients we onboard each month so that we can focus on providing outstanding service to each and every one of our clients.
Request a quote below and we’d be happy to discuss your options.
