Koala's Customer Service Blog

Is Quality Assurance a must-have when it comes to Customer Service? As a business owner or manager, you’d probably be thinking if QA is really worth the investment since it just doesn’t end at hiring a QA specialist.

Call Centers Call centers are places that manage the customer support operations of businesses. Usually, when we talk about call centers, we talk about a dedicated, physical complex that handles all the inbound and outbound calls of businesses.

Customer Support for Ecommerce The online market is growing double quickly, with a huge percentage of people choosing the eCommerce stores and online platforms to buy products and services. And it brings into the spotlight the need for

Call Center as a Profession While most jobs prefer to hire experienced professionals, Call Center is one industry that hires fresh graduates. The industry follows minimal requirement criteria that candidates are supposed to fulfill. For those who are

What is a Call Center? – From Business POV You might have limited information about call centers with a customer opinion. A call center is a place where you call whenever you need assistance with a product or

Customer Support for Businesses Improving your business’s customer support is the best way to build a positive image of your company. As companies are focusing on conveying seamless services to the customers, having good customer support adds a

Call Centers – Eliminate Business Costs Intelligent businesses follow every practice that cuts down the costs. When you want to keep the financial column of your business in a strong shape, it gets important to eliminate costs where

Outsource Customer Support Outsourced Customer Service has grown massively in the modern business realm. More and more companies are focusing on adding the benefits of customer support outsourcing. The obvious reasons are lower upfront costs, no infrastructure costs,

Customer Support Every business is run on principles that focus on delivering the best service to its customers. And at the core of all, customer support plays a crucial role in ensuring quality service. You might be starting