Your Reliable Partner in Customer Service Outsourcing

Helping businesses save on customer service costs and improve customer satisfaction

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Trusted by businesses of all sizes

What Makes us the Best Outsourcing Company

Experts in Customer Care

We recruit the best agents and provide in-depth training to ensure that your business has access to the most experienced agents with the highest standards.

Ongoing Quality Assurance

Our dedicated QA team ensures all staff is regularly monitored and reviewed to maintain our high standards and expectations.

3 Decades of Providing BPO solutions

Koala’s management team has over 30 years of experience working in call centres across many different industries. This helps us provide the same level of quality to all types of businesses.

High-End Software & Tools

We integrate your support channels with our premium software & AI technology to efficiently manage all of your interactions. At Koala, we keep up with the latest BPO tools. Efficiency and innovation are in our DNA.

Offering you the complete solution to
Outsourced Customer Care

Save Up To 40% When You Outsource Your Customer Service With Us

Small Business

$0.55 USD Per Minute

<150,000 Expected Monthly Minutes

Access To Shared Agents
Available During Business Hours
Easily Scale Up
Supervision Provided
FREE QUOTE

Essential

$0.45 USD Per Minute

150,000 - 200,000 Minimum Monthly Minutes

Remote Team Deployed Quickly
Coverage Provided As Needed
Increase Or Decrease Minutes As Needed
Ongoing Quality Assurance
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Enterprise

$0.35 USD Per Minute

200,000+ Required Monthly Minutes

Everything From Small Business & Essential
24/7 Availability
No Setup Fees
Onboarding Included
SAVE MORE

Onboarding Made Easy

BPO Step 1

Quote Request​

We will respond within 24 hours

BPO Step 2

Schedule a Meeting

Here will begin to assess your needs and tailor your services

BPO Step 3

Follow Up

After analysing your situation we will follow up with our proposal

BPO Step 4

Meet Your Team

We will begin to assemble the perfect team for your business

BPO Step 5

Launch

By now we have learned your business inside out and are ready to launch

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Hear What Our Clients Are Saying

Diverse Industry Experience

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups • 

Deliver personalized, effortless customer service.

Grow your business exponentially by receiving fast, flexible and reliable Customer Support.

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