Koala Customer care is

Your Partner in Customer Service Outsourcing

To provide the best Customer Service Outsourcing, we offer 24-Hour Omni-Channel Support. Our Team Is Multinational, Results Driven And We Treat Your Business Like Our Own!

Offering you the complete solution to Outsourced Customer Care

Choose The Right Fit For Your Company

Dedicated Agent

$11.50

USD per hour

Dedicated Agents For Your Business

Pay Per Use

$0.60 - $0.69

USD Per Minute

Shared Use Of Agents

Package

$550 - $2500

USD Per Month

Choose a package to suit your needs

How we deliver premium customer service

Using our expert knowledge we know exactly what to look for in an agent and from there we provide them with in depth training to ensure that they are up to the highest standards.

Our QA team ensures that we regularly monitor and review our agents so that we can maintain the high standards and expectations that we set.

Our management team have 30+ years experience working in call centers across many different industries

Utilization of top quality call center software and technology to ensure relaibale services.

Company Stats

150+

Agents

24/7 & 365

Availability

150,000+ monthly

Interactions

20-30 seconds

Average Answer Time

6 minutes

Average Call Handle Time

92%

Average Qa Score

Our Onboarding Process

Day 1

Quote Request

We will respond within 24hrs to answer any questions you may have

Day 2

Discovery Meeting

This will be our initial meeting to discuss your needs and begin tailoring your services

Day 5

Follow Up Meeting

After analyzing your initial needs we will have a follow up meeting to refine services needed and confirm details

Day 7

Meet Your Team

Once needs & services are finalized we will assemble the perfect team for you

Day 10

Launch

By now we will have tailored our services for you, developed scripts, knowledge base, FAQ, chosen your agents and are now ready to launch as your new CS Provide

Diverse industry Experience

Fully experienced in a diverse range of industries. We work with many different clients and their products/services, meaning that when it comes to your business we will be ready to be all in with you too!

Benefits of using customer care outsourcing companies

It can be hard to keep up with the demands of Customer Support, especially with limited time during the day. Outsourcing allows us to take that burden away and be available whenever you need.

In-house Customer Support can be expensive and it’s easy to overspend. Hiring too many agents can be costly, while not hiring enough can hurt your brand and sales. With Koala, you have the option to increase or decrease the number of agents monthly. Together we can find the optimal number of agents needed to grow your business.

If you experience sudden growth, your in-house Customer Service department may not be able to scale with it. This isn’t a problem if you outsource, you can take advantage of our resources and the built-in structure we already have which allows us to scale with you.

You will get complete transparency when it comes to the service we provide. This includes:
• Weekly/monthly/quarterly reports.
• Sound recordings of our agents
• Your own unique client portal to access the above

Our goal is to provide you with the most competitive pricing without sacrificing any of the quality, which means you get the best services and solutions for the best price.

Experienced in a diverse range of industries and work with many different clients and their products/services, meaning that when it comes to your business we will be ready to be all in with you.

Feel free to contact us if you need to know more

Why choose Koala Customer Care?

With over 30 years experience in the call center industry & using our expert knowledge, our goal is to provide your business with excellent support at cost efficient prices.

Where are the agents located?

Our agents are based in the Philippines. Why? The education system in the Philippines places a strong emphasis on English-language education meaning our agents can communicate to the highest level. This is why most Customer Care Outsourcing Companies are based there

What languages do you support

Primarily English but we can provide other languages where needed, just request a quote detailing what languages you may require.

What is Outsourcing & how does it work?

Simply put; Outsourcing is a business practice in which a business (You) contracts hires customer care outsourcing companies (Koala) to perform an essential business task (Customer Service). You can read more about outsourcing here: What is Business Process Outsourcing?

Do you provide reports?

Yes we provide fully customizable reporting and KPI’s tailored to your needs. You can access these reports anytime through your dedicated client portal

Start Outsourcing Today

Here at Koala, we are firm believers in Quality over Quantity and spending the necessary time it takes to form a partnership with our clients. That’s why we limit the amount of new clients we onboard each month so that we can focus on providing outstanding service to each and every one of our clients.

Request a quote below and we’d be happy to discuss your options.

See what our clients have to say

Not Only To Answer Our Customers, But Also To Manage Our Logistics

My experience with Koala has been nothing but great, I 100% recommend them.The communication is always fast, and they are available to solve our problems pretty much every time we need them.

Highly Professional And Provides Superior Service To The Client

Excellent experience. Their team is highly professional and provides superior service to the client. I will continue to work with them as long as possible. Would recommend it to anyone that is growing with their online business. Thank you!

Koala Customer Care are True Leaders In The Space

Koala has been monumental in keeping our campaigns healthy and complaints low. They are true leaders in the space and know exactly what that are doing.