Customer Service Outsourcing Explained in 72 Seconds
Your Reliable Partner in Customer Service Outsourcing
Helping businesses save on customer service costs and improve customer satisfaction
Trusted by businesses of all sizes
What Makes us the Best Outsourcing Company
Experts in Customer Care
We recruit the best agents and provide in-depth training to ensure that your business has access to the most experienced agents with the highest standards.
Ongoing Quality Assurance
Our dedicated QA team ensures all staff is regularly monitored and reviewed to maintain our high standards and expectations.
3 Decades of Providing BPO solutions
Koala’s management team has over 30 years of experience working in call centres across many different industries. This helps us provide the same level of quality to all types of businesses.
High-End Software & Tools
We integrate your support channels with our premium software & AI technology to efficiently manage all of your interactions. At Koala, we keep up with the latest BPO tools. Efficiency and innovation are in our DNA.
Offering you the complete solution to
Customer Service Outsourcing
Phone Answering
We provide inbound customer service solutions to businesses of all sizes, in the US, Canada and Europe. We provide top-notch customer service at a fraction of the cost.
Live Chat Support
We pride ourselves on our efficient handling, quick response times, and ability to provide personalized support.
Email Support
We handle email support for a variety of industries, such as but not limited to, Ecommerce, Tech Companies, Travel, Health, Beauty and others.
Social Media Customer Handling
With Koala, your prospects and valued customers will no longer be left unattended when they reach out to you through Social Media Messaging or Comments.
Outbound Sales Support
We offer 24/7 staffing or regular working-hour shifts in your preferred time zone. Outsource your outbound sales to us at Koala.
Appointment Setting
We have worked with salons, spas, medical clinics, retailers, and consultants. Give your customers the VIP experience. Get in touch with us for cost-effective booking management solutions.
Data Entry Outsourcing
With Koala, you gain peace of mind and 40-50% savings compared to hiring your own. We do data entries for small businesses, clinics, as well as enterprises.
Order Processing & Tracking
Delight your customers with our efficient inbound support for Order Processing and Tracking. We will be that department that will provide VIP support to all your customers.
Complaint Specialists
Our expertise in Complaints Management helps to minimize brand damage and increase the chances of retaining customers.
Retention Experts
Every customer is valuable. Losing a customer is inevitable in every business, but the tide can be turned with a strategy called Customer Retention.
Save Up To 40% When You Outsource Your Customer Service With Us
Small Business
$0.55 USD Per Minute
<150,000 Expected Monthly Minutes
Access To Shared Agents
Available During Business Hours
Easily Scale Up
Supervision Provided
FREE QUOTE
Essential
$0.45 USD Per Minute
150,000 - 200,000 Minimum Monthly Minutes
Remote Team Deployed Quickly
Coverage Provided As Needed
Increase Or Decrease Minutes As Needed
Ongoing Quality Assurance
GET STARTED
Enterprise
$0.35 USD Per Minute
200,000+ Required Monthly Minutes
Everything From Small Business & Essential
24/7 Availability
No Setup Fees
Onboarding Included
SAVE MORE
Onboarding Made Easy
Quote Request
We will respond within 24 hours
Schedule a Meeting
Here will begin to assess your needs and tailor your services
Follow Up
After analysing your situation we will follow up with our proposal
Meet Your Team
We will begin to assemble the perfect team for your business
Launch
By now we have learned your business inside out and are ready to launch
ABOUT KOALA
The Reason Why We Do It
Not Only To Answer Our Customers, But Also To Manage Our Logistics
My experience with Koala has been nothing but great, I 100% recommend them.The communication is always fast, and they are available to solve our problems pretty much every time we need them.
Highly Professional And Provides Superior Service To The Client
Excellent experience. Their team is highly professional and provides superior service to the client. I will continue to work with them as long as possible. Would recommend it to anyone that is growing with their online business. Thank you!
Koala Customer Care Are True Leaders In The Space
Koala has been monumental in keeping our campaigns healthy and complaints low. They are true leaders in the space and know exactly what that are doing.
Hear What Our Clients Are Saying
Not Only To Answer Our Customers, But Also To Manage Our Logistics
My experience with Koala has been nothing but great, I 100% recommend them.The communication is always fast, and they are available to solve our problems pretty much every time we need them.
Highly Professional And Provides Superior Service To The Client
Excellent experience. Their team is highly professional and provides superior service to the client. I will continue to work with them as long as possible. Would recommend it to anyone that is growing with their online business. Thank you!
Koala Customer Care Are True Leaders In The Space
Koala has been monumental in keeping our campaigns healthy and complaints low. They are true leaders in the space and know exactly what that are doing.
Diverse Industry Experience
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
E-Commerce • Retail • Healthcare • Beauty • Real Estate • On-Demand • Start Ups •
Deliver personalized, effortless customer service.
Grow your business exponentially by receiving fast, flexible and reliable Customer Support.
GET STARTED