Choose The Right Fit For Your Company
In House Team
Potential Costs of
just 4 Customer Service Reps
Koala Dedicated Agent
Pay Per Use / Shared Agent
$0.60 - $0.69
Per Minute (depending on usage)
Shared use of agents
How we deliver premium customer service
Using our expert knowledge we know exactly what to look for in an agent and from there we provide them with in depth training to ensure that they are up to the highest standards.
Utilization of top quality call center software and technology to ensure relaibale services.
Our Onboarding Process
We will respond within 24hrs to answer any questions you may have
This will be our initial meeting to discuss your needs and begin tailoring your services
Follow Up Meeting
After analyzing your initial needs we will have a follow up meeting to refine services needed and confirm details
Meet Your Team
Once needs & services are finalized we will assemble the perfect team for you
Diverse industry Experience
Fully experienced in a diverse range of industries. We work with many different clients and their products/services, meaning that when it comes to your business we will be ready to be all in with you too!
Benefits of using customer care outsourcing companies
It can be hard to keep up with the demands of Customer Support, especially with limited time during the day. Outsourcing allows us to take that burden away and be available whenever you need.
If you experience sudden growth, your in-house Customer Service department may not be able to scale with it. This isn’t a problem if you outsource, you can take advantage of our resources and the built-in structure we already have which allows us to scale with you.
You will get complete transparency when it comes to the service we provide. This includes:
• Weekly/monthly/quarterly reports.
• Sound recordings of our agents
• Your own unique client portal to access the above
Our goal is to provide you with the most competitive pricing without sacrificing any of the quality, which means you get the best services and solutions for the best price.
Experienced in a diverse range of industries and work with many different clients and their products/services, meaning that when it comes to your business we will be ready to be all in with you.
Feel free to contact us if you need to know more
With over 30 years experience in the call center industry & using our expert knowledge, our goal is to provide your business with excellent support at cost efficient prices.
Our agents are based in the Philippines. Why? The education system in the Philippines places a strong emphasis on English-language education meaning our agents can communicate to the highest level. This is why most Customer Care Outsourcing Companies are based there
Primarily English but we can provide other languages where needed, just request a quote detailing what languages you may require.
Simply put; Outsourcing is a business practice in which a business (You) contracts hires customer care outsourcing companies (Koala) to perform an essential business task (Customer Service). You can read more about outsourcing here: What is Business Process Outsourcing?
Yes we provide fully customizable reporting and KPI’s tailored to your needs. You can access these reports anytime through your dedicated client portal
Start Outsourcing Today
Here at Koala, we are firm believers in Quality over Quantity and spending the necessary time it takes to form a partnership with our clients. That’s why we limit the amount of new clients we onboard each month so that we can focus on providing outstanding service to each and every one of our clients.
Request a quote below and we’d be happy to discuss your options.